Returns: Our Guarantee and Refund Policy

Your purchase of JOY is covered by our no-questions 100% guarantee.

We want you to be another happy customer!

If you are not satisfied with your purchase for any reason, you may return your order within 60 days of purchase and we will refund 100% of your purchase cost (excluding shipping charges).

We'll process a refund for your order after we receive your request and the returned bottles (which may include an opened  and partly used bottle).

If you would like to claim a refund, please return your entire order (including the opened bottle) to:

Attn: Fem Formulations returns

#3 17th Avenue South

Nampa, ID 83651

Please include either the original packing slip, or the name and address of your order.

If you would like to tell us about your experience of using JOY, we welcome feedback (both positive and negative). However, we don't require this information to process your refund.

If you have any questions, just send us an email:

Note: our 100% refund guarantee is limited to one order per customer for any given product.